FAQ

Frequently Asked Questions: Please browse and feel free to reach out if you can’t find your answers.

Registration

You can only register using the online form. Because you will be concluding a binding agreement with us, we cannot do the registration on your behalf. Choose the club of your preference and proceed through the stages of the registration process. Please ensure you provide your correct e-mail address, since all of the communication will take place by e-mail.

A customer account will be set up automatically when you first register.

You can register your child either until the camp is sold out or until registrations are closed, which usually happens 14 days before the camp begins.

Of course, but only with the permission of its parent or legal guardian. Please provide the e-mail address to which information about the Clinic should be sent.

As soon as you register, we will send confirmation to the e-mail address you provided. Please check your spam folder if you do not see it. Once you have received this confirmation, a space will be safely reserved for your child.

Our training concept is designed for children of 7 to 15 years of age. Some partner clubs also offer what we call the “CursoIntensivo” in the afternoon as well as the regular Clinics. This course is designed for players of 15 to 18 years of age.

Because there has been a lot of demand, we launched the first camp for goalkeepers in 2016. There will be more of these camps at certain locations in 2017. They always have “Goalkeepers” at the beginning of the camp name. The clothing you will receive is the same as for the regular Clinics; there is currently no separate goalkeeper kit. Please remember to bring suitable gloves and tracksuit trousers to the training sessions if necessary.

No, all of our camps are purely day camps that start at 9 a.m. and finish at 3.30 p.m. The CursoIntensivo is held from 4 p.m. to 6 p.m.

If a child is not quite 7 years old, we leave it up to the parents to decide whether they can attend. If you and your child think that he or she is fit enough and keen enough to attend the Clinic, then register them by all means.

Of course. If your child is keen for 30 hours of focused football, then there is nothing to stop them registering. Simply enter “no club” in the Club field.

When you register you will see a box marked “Illnesses / special information”. You can provide us with the information there.

Camp attendance and the clothing do not come separately. We advise you to take a jersey of a different size, perhaps for siblings or parents.

It is not usually possible to register after registrations have closed, but you are welcome to get in touch with us and we will do our best to accommodate you. There is no way of registering once the camp has begun.

Unfortunately, cancellations are not possible in the Events area. Because we have to plan our events and order the clothing and training equipment months in advance, we cannot accept cancellations.

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Procedure

The jersey sets are genuineadidas products so they are similar to other adidas jerseys. Our jersey sets come in the following sizes: 128, 140, 152, 164, 176/S, M, L, XL. Unfortunately we don’t have half-sizes in stock. Also, these are sets, so we can’t supply combinations such as differently sized shorts and shirts. When in doubt, we suggest ordering the bigger size.

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The jersey set will be handed out by the coaches on the first day of the camp, at the venue. Players will receive their training ball on the Friday at the closing event.

You will receive an e-mail containing all of the relevant information about your registration about a week before the camp begins. Look occasionally in your spam folder as well.

Please provide them with a tracksuit, football boots and a rainproof jacket. In our experience it is also worth bringing along plasters for blisters, since a lot of players will be unaccustomed to the amount of running around. We will provide nutritious sports drinks and a lunch suitable for athletes.

The coaches divide the children up into groups on the first day of the camp. You can tell them then and they will accommodate it if they can.

If your payment was not received before production begins (usually 14 days before the camp begins), then your jersey will not be printed when it is produced. We will gladly print it later once payment has been received. Please download the following form with which to send it back: Claims. Please complete it and send it with the jersey.

We work closely with clubhouses and local caterers and do everything we can to ensure that they follow our guidelines to produce fully nutritious meals suitable for athletes (for example: lots of vegetables, nothing deep-fried, high in fibre).

If your child does not tolerate some foods, then the caterer will be told about this. If the intolerance is serious (such as coeliac disease) we advise parents to provide children with their own food.

We strongly discourage showering since we cannot guarantee any supervision there.

You are welcome to watch although you do not have to. But we are always very glad when lots of families turn up for the closing event at around 2.30 p.m. on Friday.

The tryouts usually take place after the end of the season, and everyone who has been nominated will be informed by e-mail at some point during October. There will also be an announcement on the website about the dates. If you do not receive any information by e-mail, get in touch with us: info@frmclinics.com.

Our jerseys are only available in conjunction with attending the camp. Unfortunately we cannot sell any other jerseys.

As long as the jerseys have not yet been produced, changing the size is no problem. You can check the status in your customer account. We will charge you €5 handling fee per change.

Players are all health-insured through their parents, not through the Real Madrid Football Academy. If they are injured and this curtails their attendance at the camp, we will unfortunately not be able to refund anything.

Payment

The registration fee can be paid by invoice (within seven days), PayPal, instant transfer or credit card.

Unfortunately, our prices are so tightly calculated that we are unable to offer any sibling discount at this time.

Registration is binding. Not coming to the camp does not release you from your duty to pay.

If you choose the “Invoice” payment method, you will receive a confirmation from us by e-mail as soon as your payment has been received. This generally takes between two and five working days.

Cash payments cannot be accepted. A bank payment in advance is essential.

We are not able to subsidise participants, but there is nothing against you looking for a sponsor yourself.

No, your registration is binding and place is reserved for you. If you forget to pay, you will receive a payment reminder from us. The first payment reminder is free. Punctual payment is essential since you cannot participate if you do not pay.

Cancellation

We advise you to take out cancellation insurance when you register, since refunds (including partial ones) will under no circumstances be available without cancellation insurance. Cancellation insurance only covers you if you de-register in writing (by e-mail) BEFORE the camp begins. Unfortunately you cannot de-register at the venue.

Make sure you send us an e-mail (info@frmclinics.com) before the camp begins. If the jersey you ordered has been personalised by printing, then we would kindly ask you to collected the jersey set (ball optional) at the venue during the camp. To receive a refund you must post the original medical certificate to: Kohfahl Ballstrategien GmbH & Co KG, Deelwisch 32, 22529 Hamburg, Germany.

Refunds will usually be processed within 14 days.

Under certain circumstances and if our office approves it, it is possible for another child to take part. Important: the clothing has to be dealt with at the venue, which means other jerseys or similar will not be sent out.

If the player is ill then you can withdraw from the agreement in writing before the camp begins, provided cancellation insurance was taken out when you registered and you can submit a medical certificate. Personalised jerseys (jerseys that have been printed) will be deducted pro-rata from the credited amount if you cancel – if they have already been produced (printed). If a player withdraws during the camp due to illness or injury then the entry fee cannot be part-refunded.

Unfortunately, there can be no refund without cancellation insurance. Your child will of course receive all of the clothing. You are welcome to collect it at the venue.

Unfortunately, there are no partial refunds, either with cancellation insurance or without it, if a player cannot complete the camp.

Try adding our e-mail address to your address book.

For technical reasons we cannot send out individual e-mails.

You are welcome to subscribe to our newsletter or search by postcode.